Troubleshooting

If you have problems with your internet connection there are two possible reasons:

  • A wrong certificate or

  • a general problem

Wrong Certificate

The configured Wi-Fi profile is assigned with the wrong client certificate profile/thumbprint or no certificate is assigned to the client.

General Problem

If this error message appears then check your shared secrets. If your secrets are correct and the error message still appears, contact our Glück & Kanja support team and submit your SCEPman instance URL and your Wi-Fi configurations.